Total Rewards - FAQs
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- For home delivery, how do I know if my medication is covered or if there is a generic equivalent?
- For the ExpressScripts Step Therapy program, what do I do if I can't use the front-line drug?
- How can I check the status of my mail order prescription(s)?
- How can I check the status of my prescription order?
- How can I find out how much my medication costs with Express Scripts home delivery?
- How can the Express Scripts Mobile App help me?
- How do I find out which prescription drugs are considered "preferred" drugs?
- How do I maximize my Express Scripts prescription drug benefit?
- How do I pay for my Express Scripts home delivery prescriptions?
- How do I start using the Express Scripts Pharmacy for home delivery?
- How long will it take to receive my home delivery medications from Express Scripts?
- I'm in the ExpressScripts Step Therapy program; what if I need a prescription filled immediately?
- I'm in the step therapy program. Why couldn't I fill my prescription at the pharmacy?
- If I send more than one prescription for home delivery, will it be shipped in more than one package?
- Is there an additional charge for shipping and handling with Express Scripts home delivery?
- What are generic drugs?
- What Is Step Therapy through Express Scripts?
- What kinds of things can I do by registering on the Express Scripts website?
- What services and tools does UnitedHealthcare provide?
- What's the difference between generic and brand-name prescription drugs?
- When pricing my prescriptions, why should I consider generics or preferred brand-name drugs?
- Who are the in-network providers for my medical insurance plan with UnitedHealthcare?
- Who decides what drugs are covered in the ExpressScripts Step Therapy program?
- Who has access to my prescription information when using Express Scripts home delivery?
- Why was I told I need to use front-line drugs for Express Scripts Step Therapy home delivery?
- Will Express Scripts home delivery automatically substitute generic drugs when ordering brand-name?
